We’re receiving hundreds of orders every day and our couriers are working very hard to ensure all parcels are delivered in a timely manner. Most orders during this period are delivered within 1-2 working days from the date you placed your order. If you haven’t received your parcel after this time, please contact us for further information.

Yes of course you can! Just make sure you let us know what would you like to change before we ship out the order.

If it’s been 5 working days or more and you haven’t received your order, please get in touch using the contact form on our website, or send a message to the email address at the bottom of this page. We aim to respond to all queries within 2 working days.

Parcels shipped with EVRI - You can manage your parcel using the tracking portal. If you miss the delivery, it is usually automatically scheduled for the next day.

Parcels shipped with DX - If you miss your delivery, you should receive a calling card. In the event a delivery fails, it will automatically be scheduled for the following day.

All orders over £75 qualify for free delivery. Any orders under £75 that contain no heavy items are subject to a £6.95 delivery charge.

Heavy item surcharges are applied on certain items even if you have exceeded £75 order value. There will be a tab on the product page saying ‘Heavy Item’.

In the unlikely event of this happening, please contact us immediately so we can resolve the issue.

All of our parcels are dispatched either wrapped in black pallet wrap, or inside a plain cardboard box. We do not display any brand names of product information on our packaging or shipping labels.

Yes, we do ship overseas! We ship to the following countries: Republic of Ireland, Netherlands,
Belgium, France, Germany, Spain, Italy and Portugal. If your country is not listed here please get in contact with us for a personalised shipping quote.

International delivery cost is calculated based on weight. For an exact delivery quote, please head over to the checkout. Prices for delivery to Republic of Ireland starts from £31.95/€38.95, delivery to Netherlands and Belgium starts from £46.95/€57.95, delivery to Germany and France starts from £49.95/€60.95, delivery to Italy, Spain and Portugal starts from £55.95/€68.95

Once your order is dispatched, you will receive an email containing your tracking number. Most international deliveries are received within 5-10 working days of dispatch. If you have not received your delivery after 15 days, please contact us so we can look into this for you.

We send all orders with the relevant paperwork depending on the country of receipt. Please be aware that it is your responsibility to ensure that the product you are ordering will be accepted by customs. We hold no responsibility should a product be rejected and returned back to us. Shipping costs for rejected items will be removed from the refund before issued.

When you are buying from our website from a country outside of the UK you will see all prices excluding VAT. You will pay VAT and/or duties at your local rate depending on the country of destination. You will be invoiced for this amount by the carrier upon receipt.

If you do not agree to pay the VAT and/or duties requested by our courier, your parcel will be held and destroyed. VAT and/or duties are to be paid by yourself, the recipient, and we are under no obligation to issue you with a refund if this amount is not paid.

If you would like an estimate as to what these costs may be, please contact your local customs office directly.